The success of AI in improving customer experiences will ultimately come down to how much consumers trust the technology. 61% of customers understand the benefit of AI, while 31% remain wary of how it will be used.
What are the real customer benefits of AI?
Artificial intelligence is a fast-developing field whose impact on the customer experience has until recently seemed largely theoretical, but now the real-life uses of AI by brands are ramping up.accountantvip
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