Net Promoter Score, or NPS, measures customer experience and predicts business growth. This proven metric, developed by Fred Reicheld and Bain & Company in 2004, transformed the business world and now provides the core measurement for customer experience management programs.
What Is Net Promoter Score? And Why It Matters...
Net Promoter Score, or NPS, measures customer experience and predicts business growth. Find out more about why this matters to your business.accountantvip
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